Plain English
Problems and options explained clearly so you can decide with confidence.
About
Hi, I'm Josh
I run Eastern Coastal Technologies, an independent IT support business in North Norfolk. When you get in touch, you deal with me: the person who assesses the problem and does the work.
Why I started the business
I've spent more than four years providing IT support to businesses, schools and individuals across Norfolk, working with Microsoft 365, business email, Windows devices, networks and Wi-Fi, printers, shared files, backups and account security.
Along the way I saw how often IT help gets packaged into long contracts, or recommendations far bigger than the problem. I wanted to offer a more straightforward option: understand the problem, explain the realistic choices, and recommend what actually makes sense.
Sometimes that means a new system. Often it means repairing, reconfiguring or making better use of what's already there.
— Josh Kimble, founder
How I work
Honest pricing
Prices up front, and the likely cost explained before any larger job.
Proportionate fixes
The simplest sensible solution, not extra products or subscriptions.
Direct accountability
The same person from your first message to the finished job.
Who I help
- Home users: computers, Wi-Fi, printers, email, scams, backups and patient one-to-one help.
- Sole traders: professional email, Microsoft 365, laptops, phones, security and backups.
- Small businesses and local organisations: staff accounts, shared files, printers, connectivity, security and ongoing support.
The company
Eastern Coastal Technologies Ltd is registered in England and Wales, company number 16327158. I work from North Norfolk, with on-site visits across the area and remote support UK-wide.
Tell me what you're trying to fix
Send a short description of the problem, the equipment involved and your town. I'll suggest the most sensible next step.