Remote + on-site · Home & business

IT support when something stops working

Straightforward help with computers, Wi-Fi, printers, email and Microsoft 365, fixed remotely where possible and in person when it needs hands-on work.

Request supportRemote £30/hr · On-site £45/hr

At home

  • Wi-Fi problems, router and mesh setup
  • New laptop or PC setup and data transfer
  • Slow computers, storage and malware worries
  • Email problems, account recovery and phishing clean-up
  • Printers, scanners and new devices
  • Backups for photos and important files
More about home support →

For businesses

  • Microsoft 365 users, mailboxes and Teams
  • New staff laptops and device maintenance
  • Router, switch and Wi-Fi diagnostics
  • Shared files, printers and scanners
  • Password manager rollout and access control
  • Backup and recovery checks
More about business support →

How it works

Quick triage, then a clear fix

Tell me what happened

What's going wrong, when it started and anything that changed beforehand.

Remote or on-site

I fix it remotely where I can, which is quicker and cheaper, and book a visit when it needs hands-on work.

Prevent a repeat

Updates, backups and safer settings, plus simple notes on what was done.

Rates

£30/hr

Remote

Secure screen-share

£45/hr

On-site

Across North Norfolk

Popular fixed-price jobs

Computer health check & tune-up

£40

Remote. Updates, start-up clean-up, security check and a plain-English report.

New laptop or PC setup

£60

Set up, updated and your files and email moved across from the old one.

Virus & pop-up clean-up

£45

Remove unwanted software, reset browsers and check your accounts are safe.

Minimum charge one hour for hourly work. Urgent evening/weekend help from £60/hour.

Related services

Tell me what's going wrong

A short description is enough. I'll reply with the most sensible next step and what it's likely to cost, with no hard sell.

Get help